Today’s extremely competitive wireless marketplace is experiencing how Smartphone growth and new network generations are driving an increasingly complex mobile broadband services ecosystem. A key competitive lead for any operator is to have a intense understanding of how the end-user perceives their Quality of Experience (QoE), which greatly impacts their overall satisfaction. Adacell’s Benchmarking Services provides this QoE insight to wireless carriers by delivering business intelligence to maximize customer satisfaction to reduce churn, increase ARPU and increase ROI of CapEx and OpEx.
Voice Reports – Voice quality is bench marking using Mean Opinion Score (MOS) for audio and call quality. Voice reports also contain network information such as call statistics, receiver power and converge
Data Reports – Data stream quality is bench marked using upload and download speeds, as well as internet connection speed. Analysis of the data quality (Voice Mean Opinion Score (MOS) for VOIP or Video Stream with Mean Opinion Score (MOS)). These reports also include information like bit error rates, throughput, and timings
Scanner Reports – Scanner reports contain strictly network strength measurements like signal strength and signal-to-noise ratio